Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we are unable to offer a full refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in the same condition as when you received it.
- Be in the original packaging.
Certain types of goods cannot be returned, including:
- Perishable items such as food, flowers, newspapers, or magazines.
- Intimate or sanitary products.
- Hazardous materials, flammable liquids, or gases.
Additional non-returnable items include:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, you will need a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
In some cases, only partial refunds are granted:
- Books with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
- Any item not in its original condition, damaged, or missing parts not due to our error
- Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few days.
If you have not received your refund yet, please:
- Check your bank account again.
- Contact your credit card company, as it may take time before the refund is officially posted.
- Contact your bank if needed.
If you’ve completed all steps and still have not received your refund, contact us at info@nextgenglobalmarket.com.
Please note: Only regular-priced items are refundable. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please email us at info@nextgenglobalmarket.com and send your item to:
327 W, Woodbury, ST Macomb, IL 61455, United States
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the gift was sent to the purchaser first, the refund will be issued to the gift giver, and they will be notified of your return.
Shipping Returns
To return your product, mail it to:
327 W, Woodbury, ST Macomb, IL 61455, United States
- You are responsible for return shipping costs. Shipping costs are non-refundable.
- The cost of return shipping will be deducted from your refund.
- Depending on your location, the time it takes for the exchanged product to reach you may vary.
- For high-value items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.
Need Help?
For any questions regarding refunds or returns, contact us at: info@nextgenglobalmarket.com